Problem framing applies systems engineering principles to identify the underlying, core problem(s) that lie at the root of your pain points. This ensures that any proposed solutions are addressing the root of the issue, rather than the symptoms of it. It is possible during this problem framing we discover the best solution is not a digital one. Learn more about it here. Learn more about it here:
What are the goals of the business and people therein? Identifying and framing these will ensure that any proposed technical solutions remain aligned with the larger goals of the environment in which it will be used.
Establishing core values and priorities is a critical step that will allow use to evaluate any proposed solutions and effectively rank them to determine the best solution that may ultimately be pursued.
We will work with you to evaluate your current business processes and pain points to determine if there are places you can apply technology to enhance your business value: be-it through automation of manual processes or customized software to streamline operations.
After establishing goals and priorities, and completing the problem framing and process evaluation, we will propose solutions to address your problem. In the overwhelming majority of cases, these solutions will be digital or technological solutions. As mentioned previously, there are some instances where problem framing reveals that the root issue is one is better addressed by nontechnical solutions.
Based on what you learn in user testing with your prototype(s), make informed decisions and revisions to your user interfaces.